IT Support -Teir 1 קיסריה

IT Support -Teir 1 קיסריה

Provide technical assistance and support for computer systems, hardware, and software. This role requires technical expertise, customer service orientation, and problem-solving skills.

Areas of Responsibilities:

· Respond to technical support requests from employees regarding hardware, software, and network issues.

· Install, configure, and troubleshoot computer hardware, software, and peripherals.

· Diagnose and resolve technical issues promptly.

· Assist in setting up and maintaining servers, networks, and related equipment.

· Provide training and guidance to employees on using IT systems and software.

· Monitor and maintain computer systems and networks to ensure optimal performance.

· Manage user accounts, permissions, and access rights.

· Document IT processes, procedures, and troubleshooting steps.

Familiarity with maintaining and troubleshooting copy machines and other office equipment.

· Bachelor’s degree in information technology, Computer Science, or related field.

· Proven experience as an IT Support in an organization.

· Strong knowledge of Windows (10+11) and Mac operating systems.

· Proficiency in Microsoft Office Suite and other common business applications.

· Familiarity with networking concepts, protocols, and troubleshooting.

· Excellent problem-solving and analytical skills.

· Strong customer service orientation with the ability to communicate technical information to non-technical users.

· Ability to work both independently and collaboratively in a fast-paced environment.

· English – high level.