Customer Support Engineer

-3 years of experience in supporting client/ server software products, dealing with worldwide customers - Experience with all support levels- - Solid Knowledge of Support best practices - Knowledge in :Windows Operating Systems, ESX/ VM infrastructure - Linux, Storage, citrix, Active Directory, DB, Networking- nice to have - Excellent troubleshooting skills - Excellent English skills (speaking, writing and reading)- mother tongue level - Relevant Degree in Computer Science or equivalent – an advantage